| RETURN POLICY We guarantee your satisfaction. If
you are not completely satisfied for any reason, please
contact us immediately and we will find a solution. If no
solution can be found, we will allow you to return the
Stained Glass Item.
Return Policy
If you have received incorrect or damaged
merchandise, please notify us within 2 business days of
receiving your order and we will take the necessary steps
to correct the error.
Returns for reasons that are not due to errors on our
part are subject to a 15% restocking fee and must be
shipped freight pre-paid.
What to do if your package arrives damaged
All merchandise is carefully packed and is fully insured.
If you receive your order with outward signs of damage,
follow these steps:
UPS Shipments: Accept delivery and call us immediately
with the tracking number so that we can begin a damage
claim with the carrier. You may open your package but do
not discard the box, packing materials, or damaged
merchandise.
USPS Shipments: Take the box with its contents to your
local Post Office. They will initiate a damage claim at
that time. If your shipment has not been delivered in a
reasonable amount of time, please contact us and we will
begin the necessary steps to track the package. Please
note that the Post Office requires that at least 30 days
have passed before they will begin the trace.
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